ACM consultation memo: research methods for market investigation into veterinary services for pets

The Netherlands Authority for Consumers and Markets (ACM) in 2025 will conduct a market investigation into veterinary services for pets. Now that the preliminary phase of the investigation has been completed, ACM presents its research methods. In this document, ACM explains the background of and its approach to the market investigation. ACM finds it important to include the perspectives from the sector in its investigation. That is why ACM invites vets, pet owners, and other stakeholders to respond or to put forward suggestions.

Responding to the research method

You can respond to the research method up until 3 June 2025. ACM will incorporate all responses into the market investigation as much as possible.

In order to ensure that this process takes place in a transparent manner, ACM will publish the responses received from businesses and organizations on its website. Responses from pet owners will not be published. Other responses will be published in consultation.

ACM invites stakeholders to respond to this memo using via www.acm.nl/marketstudyvetclinics.